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Hospitality & PlaceHotels2021—2022

Dos Ceibas

Reframing a Tulum hospitality experience through identity and digital expression.

In Tulum every hotel claims nature. Almost none of them are actually built that way.

The Dos Ceibas mark built into the chukum entrance wall
Dos Ceibas identity applied to amenities

The digital expression

Rooms, activities, reservations — in that order.

The site was structured around how someone actually decides on a stay: what the place is, what you would do there, and only then how to book it.

Dos Ceibas website design

The mark, installed

The Dos Ceibas mark installed in the reception

The Challenge

Dos Ceibas is an eco-retreat on a private stretch of Tulum beach — a genuinely sustainable operation with a temazcal, yoga and sound healing, run that way long before it was fashionable to say so.

The brief the brand had to answer was unusually precise: communicate what Dos Ceibas actually is, to the staff as much as to the guests. A hospitality brand that the people delivering it cannot articulate is a brand that stops at the front desk.

The Ambition

One coherent expression of the place across identity and digital — delivered as an operating language the property itself could run: the mark, the graphics, and the words and applications the staff work from every day.

The Response

Insight. In Tulum, ecological language is table stakes — everyone claims it. The difference here was that the operation genuinely ran that way, so the brand did not need to argue the point. It needed to look like somewhere that had been doing this all along.

Idea. The two ceibas themselves: the tree the Maya held sacred, drawn as a fine-line mark that could be embroidered, embossed, carved or animated without losing itself.

System. Identity and auxiliary graphics, then applications delivered in phases — stationery, menus, signage, uniforms — and the architecture and design of the website, from rooms and activities through to reservations.

The Impact

Delivered across six phases of applications and a complete digital expression. The mark now appears on everything from a menu to a beach sign to the site, which is the actual test of a hospitality identity.

A brand the staff can explain is a brand the guest experiences.

What this project proves

Hotel branding Hospitality identity Visual system Digital experience Place storytelling Motion

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